Job Title: Client Care Wrangler

Reports to: Animal Care and Client Services Lead / Lodge Manager

Position Summary
The Client Care Wrangler is the first friendly face folks see when they walk through the doors of Rowdy Paws’ Pet Lodge. This role focuses on hospitality, communication, and client service, while also supporting the smooth daily operations of the lodge. The Client Care Wrangler greets clients, manages check ins and check outs, handles reservations and records, and ensures every family feels welcome and cared for. With country hospitality and attention to detail, the Client Care Wrangler helps make every stay a tail waggin’ good time.

Key Responsibilities

• Welcome clients with courtesy, patience, and genuine kindness at check in and check out
• Answer phones, respond to emails, and handle reservations with accuracy and professionalism
• Maintain client records, ensuring information is up to date and complete
• Communicate clearly with clients about services, schedules, and special care instructions
• Support front desk operations including payments, scheduling, and guest updates
• Work closely with Wranglers and leadership to relay client needs and pet care details
• Assist with administrative tasks and recordkeeping as needed
• Promote Rowdy Paws’ Pet Lodge values in every interaction with clients and their pets
• Take on other responsibilities as assigned to ensure a safe, clean, and enjoyable experience for pets and their families

Qualifications

• Experience in customer service, hospitality, or administrative roles preferred
• Comfort working in an environment with dogs and cats
• Strong communication and interpersonal skills
• Friendly, patient, and detail oriented with a can do attitude
• Ability to multitask in a busy lodge environment
• Comfortable using scheduling systems, phones, and basic computer software
• Flexibility to work weekends, evenings, and holidays as needed

Physical Requirements

• Ability to safely interact with dogs and cats of all sizes
• Capability to lift up to 30 pounds as needed
• Ability to work on your feet for extended periods, both indoors and outdoors

Rowdy Paws Culture and Values
At Rowdy Paws’ Pet Lodge, our motto is “Trusted Care. Country Comfort. Tail-Waggin’ Fun.” We believe the client experience is just as important as the pet experience.

• Trusted Care: We treat every guest like family, earning the confidence of the folks who trust us.
• Country Hospitality: Courtesy, patience, and genuine kindness guide every interaction.
• Fun and Enrichment: From wide open play to cozy rest, we keep tails waggin’ and spirits lifted.
• Family First: Clients aren’t just customers; they’re neighbors and friends.
• Gratitude and Respect: Families do us a favor by choosing Rowdy Paws’ Pet Lodge, and we honor that trust with care and appreciation.

The Client Care Wrangler ensures every person and pet who walks through our doors feels welcome, respected, and part of the Rowdy Paws family.

Job Title: Brand & Events Wrangler

Reports to: Director of Operations / Lodge Manager

Position Summary
The Brand & Events Wrangler spreads the word and spirit of Rowdy Paws’ Pet Lodge through marketing, community outreach, and client engagement. This role wrangles up social media content, organizes events, and helps grow relationships with families, neighbors, and community partners. With creativity, hospitality, and a love for pets, the Brand & Events Wrangler makes sure the Rowdy Paws brand shines as bright out in the community as it does inside the lodge.

Key Responsibilities

• Manage Rowdy Paws’ Pet Lodge social media accounts, creating engaging posts, photos, and videos
• Plan, promote, and coordinate community events, adoption days, and lodge activities
• Build and maintain relationships with local businesses, rescues, and community partners
• Develop marketing campaigns to promote services, specials, and lodge events
• Design and distribute flyers, newsletters, and other promotional materials
• Capture and share stories of our guests that highlight the Rowdy Paws experience
• Respond to online inquiries, reviews, and client engagement messages with professionalism and hospitality
• Track marketing efforts and report on engagement and community impact
• Support the Lodge Manager and Director of Operations with branding projects and outreach initiatives
• Ensure all communications and events reflect Rowdy Paws’ Pet Lodge values of trusted care, country hospitality, and tail waggin’ fun
• Take on other responsibilities as assigned to ensure a safe, clean, and enjoyable experience for pets and their families

Qualifications

• Experience in marketing, social media management, or community engagement preferred
• Strong communication and storytelling skills, both written and visual
• Creativity and comfort using social media platforms (Facebook, Instagram, TikTok, etc.)
• Event planning or coordination experience a plus
• Ability to build relationships with community members and local organizations
• Organized, dependable, and detail oriented
• Flexibility to work evenings, weekends, and occasional holidays for events
• Love for animals and comfort working around dogs and cats

Physical Requirements

• Ability to handle and be around dogs and cats in a safe manner
• Capability to lift up to 30 pounds for event materials and supplies
• Comfortable standing and moving for extended periods during events

Rowdy Paws Culture and Values
At Rowdy Paws’ Pet Lodge, our motto is “Trusted Care. Country Comfort. Tail-Waggin’ Fun.” The Brand & Events Wrangler carries that promise out into the community.

• Trusted Care: Share our story with honesty and authenticity.
• Country Hospitality: Every client, partner, and neighbor is treated with warmth and kindness.
• Fun and Enrichment: Events and content should be as joyful as the pets we care for.
• Family First: Strengthen bonds with clients and bring new folks into the Rowdy Paws family.
• Gratitude and Respect: Show appreciation for the trust families and the community place in us.

The Brand & Events Wrangler makes sure everyone in Bryan, Texas knows Rowdy Paws’ Pet Lodge is the place for trusted care, country comfort, and plenty of tail waggin’ fun.

Job Title: Rowdy Wrangler

Reports to: Animal Care and Client Services Lead / Lodge Manager

Position Summary
Rowdy Wranglers are the heart of our lodge, providing daily care, comfort, and enrichment for every guest that trots through our doors. Wranglers ensure that dogs and cats are safe, happy, and well cared for while keeping the lodge clean, orderly, and full of country hospitality. This role is hands on, active, and essential to keeping tails waggin’ and spirits high at Rowdy Paws.

Key Responsibilities

• Provide daily care for dogs and cats including feeding, watering, exercise, and enrichment
• Monitor animal behavior and well being, reporting concerns to the Lead or Manager
• Handle animals safely and kindly during playgroups, yard rotations, and individual care
• Clean and sanitize kennels, play yards, and facility spaces to maintain a healthy environment
• Set up and supervise playgroups, making sure guests are safe and having a tail waggin’ good time
• Give each guest attention and affection to make their stay comfortable and fun
• Assist with enrichment activities such as puzzles, toys, training games, and cuddle time
• Support front desk operations when needed by helping with check ins, check outs, and client communication
• Follow all Rowdy Paws policies, safety procedures, and cleaning protocols
• Work as a team to ensure smooth daily operations and uphold the Rowdy Paws standards of care
• Take on other responsibilities as assigned to ensure a safe, clean, and enjoyable experience for pets and their families

Qualifications

• Experience with animal care, pet sitting, boarding, or daycare preferred but not required
• Comfort working with dogs and cats of all sizes and temperaments
• Ability to learn and apply safe handling practices and behavior basics
• Strong work ethic and willingness to pitch in wherever needed
• Good communication and teamwork skills
• Reliability, attention to detail, and a calm, caring attitude
• Flexibility to work weekends, evenings, and holidays

Physical Requirements

• Ability to safely handle and walk dogs of all sizes
• Capability to lift up to 50 pounds
• Ability to work on your feet for extended periods, indoors and outdoors, in all kinds of weather

Rowdy Paws Culture and Values
At Rowdy Paws, our motto is “Trusted Care. Country Comfort. Tail-Waggin’ Fun.” We wrangle more than just pets — we wrangle trust, joy, and good old fashioned hospitality.

• Trusted Care: We treat every guest like family, earning the confidence of the folks who trust us.
• Country Hospitality: Courtesy, patience, and genuine kindness guide every interaction.
• Fun and Enrichment: From wide open play to cozy rest, we keep tails waggin’ and spirits lifted.
• Family First: Clients aren’t just customers; they’re neighbors and friends. We treat pets and their people like part of the Rowdy Paws family.
• Gratitude and Respect: Families do us a favor by choosing our lodge. We honor that trust with respect, care, and appreciation.

Our core focus is simple: through trusted care, wide open play, and plenty of country hospitality, we give every guest a stay that feels like home. From the moment folks walk through our doors, they should feel, “We are glad y’all are here.” That spirit is what makes Rowdy Wranglers more than caretakers — they’re the backbone of our lodge family.

Job Title: Play Yard Deputy

Reports to: Animal Care and Client Services Lead / Lodge Manager

Position Summary
The Play Yard Deputy keeps the Rowdy Paws’ Pet Lodge play yards safe, clean, and downright fun. This role is all about supervising group play, leading enrichment activities, and ensuring every guest enjoys wide open play in a safe and engaging environment. The Play Yard Deputy also handles the upkeep of play areas and equipment, making sure everything is ready for tail waggin’ good times. With a sharp eye, quick reflexes, and a heart for animals, the Play Yard Deputy is essential in balancing fun with safety.

Key Responsibilities

• Supervise group play sessions, monitoring dog behavior to ensure safety and positive interaction
• Lead yard rotations and enrichment activities to keep pets active, engaged, and happy
• Safely handle dogs of all sizes and temperaments during play and transitions
• Clean and sanitize play yards, play equipment, water stations, and other areas daily
• Monitor the condition of play equipment and report or perform basic upkeep as needed
• Identify and respond to changes in animal behavior, addressing issues promptly
• Communicate with Wranglers and leadership about guest needs, behaviors, or concerns
• Support overall lodge operations and assist in other care tasks as needed
• Follow all Rowdy Paws’ Pet Lodge safety protocols and standard operating procedures
• Take on other responsibilities as assigned to ensure a safe, clean, and enjoyable experience for pets and their families

Qualifications

• Experience with animal care, daycare, boarding, or training preferred but not required
• Strong understanding of dog body language and group dynamics (willing to train)
• Comfortable working with multiple dogs in a group setting
• Reliable, attentive, and safety focused
• Strong communication skills and ability to work as part of a team
• Flexibility to work weekends, evenings, and holidays

Physical Requirements

• Ability to safely handle dogs of all sizes and temperaments
• Capability to lift up to 50 pounds
• Ability to work outdoors in varying weather conditions for extended periods
• Comfortable standing, walking, and moving quickly throughout the day

Rowdy Paws Culture and Values
At Rowdy Paws’ Pet Lodge, our motto is “Trusted Care. Country Comfort. Tail-Waggin’ Fun.” Our play yards are where those words come to life.

• Trusted Care: We protect and guide every playgroup with watchful eyes and steady hands.
• Country Hospitality: Every critter is treated with patience, kindness, and respect.
• Fun and Enrichment: We create safe, joyful play experiences that keep tails waggin’.
• Family First: Clients trust us with their pets, and we treat them like part of our Rowdy Paws family.
• Gratitude and Respect: We are honored families choose us, and we repay that trust by keeping their pets safe and happy.

The Play Yard Deputy makes sure every romp, wrestle, and game of chase is safe, enriching, and true to the Rowdy Paws promise: country comfort and tail waggin’ fun.

Job Title: Groomer

Reports to: Lodge Manager / Director of Operations

Position Summary
The Groomer provides professional grooming services to dogs and cats at Rowdy Paws’ Pet Lodge. This role is responsible for delivering high quality cuts, styles, baths, and hygiene care while ensuring every guest has a safe and positive experience. The Groomer works closely with the Bather & Grooming Hand to provide efficient, trusted care that leaves every pet looking and feeling their best.

Key Responsibilities

• Perform professional grooming services including breed standard cuts, trims, de-shedding, and styling
• Bathe, brush, dry, and complete grooming services as scheduled
• Safely perform nail trims, ear cleaning, and other hygiene services
• Assess coat, skin, and overall condition of pets, reporting health concerns as needed
• Handle dogs and cats of all sizes and temperaments with patience and care
• Communicate clearly with clients about grooming preferences, styles, and results
• Provide accurate grooming notes and maintain client records
• Oversee and guide the Bather & Grooming Hand, ensuring proper bathing and prep work
• Maintain a clean, sanitized, and organized grooming area and tools
• Uphold Rowdy Paws’ Pet Lodge values in every interaction with pets, clients, and staff
• Take on other responsibilities as assigned to ensure a safe, clean, and enjoyable experience for pets and their families

Qualifications

• Proven experience as a professional groomer required
• Knowledge of breed specific grooming standards and techniques
• Ability to safely handle pets of all sizes, coat types, and temperaments
• Strong attention to detail and commitment to quality
• Excellent communication and customer service skills
• Ability to work independently while also collaborating with lodge staff
• Flexibility to work weekends and holidays as needed

Physical Requirements

• Ability to safely lift and handle dogs and cats up to 50 pounds
• Comfort standing, bending, and working on your feet for extended periods
• Capability to safely restrain and manage pets during grooming

Rowdy Paws Culture and Values
At Rowdy Paws’ Pet Lodge, our motto is “Trusted Care. Country Comfort. Tail-Waggin’ Fun.” The Groomer plays a key role in delivering that promise, ensuring every guest leaves clean, comfortable, and looking sharp.

• Trusted Care: Every cut, trim, and bath is done with skill and heart.
• Country Hospitality: Courtesy, patience, and kindness are at the heart of every grooming session.
• Fun and Enrichment: Grooming is more than a haircut — it’s part of keeping pets happy, healthy, and tail waggin’.
• Family First: Clients trust us with their pets, and we treat them like part of the Rowdy Paws family.
• Gratitude and Respect: Families do us a favor by choosing Rowdy Paws’ Pet Lodge, and we honor that trust with professional, caring service.

The Groomer ensures every guest who trots through our doors leaves looking good, feeling fresh, and ready for their next adventure.

Job Title: Bather & Grooming Hand

Reports to: Groomer / Lodge Manager

Position Summary
The Bather & Grooming Hand supports the Groomer and ensures every pet leaves Rowdy Paws’ Pet Lodge looking and feeling their best. This role is responsible for bathing guests, drying, brushing, nail trims, and assisting with grooming services as needed. With patience, gentleness, and attention to detail, the Bather & Grooming Hand helps create a positive spa experience for dogs and cats of all sizes and temperaments.

Key Responsibilities

• Bathe, dry, and brush dogs and cats in preparation for grooming or check out
• Perform nail trims, ear cleaning, and basic hygiene care
• Assist the Groomer with handling pets during grooming services as needed
• Maintain grooming area cleanliness, sanitation, and organization
• Monitor pets for signs of stress, discomfort, or health concerns during bathing and grooming
• Safely handle and restrain pets of all sizes and temperaments
• Restock grooming supplies and equipment as needed
• Provide gentle, patient care that reflects the Rowdy Paws’ Pet Lodge values of trusted care and country hospitality
• Communicate with Groomer and leadership regarding guest needs or concerns
• Take on other responsibilities as assigned to ensure a safe, clean, and enjoyable experience for pets and their families

Qualifications

• Experience bathing dogs and cats in a professional or personal setting preferred
• Comfort handling pets of all sizes and coat types
• Ability to safely perform nail trims and basic hygiene care (willing to train the right person)
• Strong attention to detail, patience, and gentle handling skills
• Ability to work in a fast paced environment while maintaining safety and quality
• Flexibility to work weekends and holidays as needed

Physical Requirements

• Ability to safely lift and handle dogs and cats up to 50 pounds
• Comfort working on your feet for extended periods
• Ability to bend, kneel, and safely restrain pets during bathing and grooming

Rowdy Paws Culture and Values
At Rowdy Paws’ Pet Lodge, our motto is “Trusted Care. Country Comfort. Tail-Waggin’ Fun.” The grooming team plays a key role in delivering on that promise by ensuring every pet leaves clean, comfortable, and cared for.

• Trusted Care: Every bath, nail trim, and brush out is done with the same care we’d give our own pets.
• Country Hospitality: Pets are treated with patience, kindness, and respect throughout their spa visit.
• Fun and Enrichment: Guests not only look their best but enjoy a calm and positive grooming experience.
• Family First: We treat every client as a neighbor and every pet as part of the Rowdy Paws family.
• Gratitude and Respect: We are grateful families trust us, and we honor that trust with care and professionalism.

The Bather & Grooming Hand helps make sure every pet trots home from Rowdy Paws’ Pet Lodge looking sharp, feeling fresh, and ready for more tail waggin’ adventures.